FAQ

How long do I have access to the course?

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like – across any and all devices you own.

How many videos do you have?

We have a total of 805 videos in the Ultimate Bundle, which include all courses from HSK 1 to 6. The videos are 5 to 20 minutes long. The breakdown by course can be viewed here.

When does the course start and finish?

The course starts now and never ends! It is a completely self-paced online course – you decide when you start and when you finish.

Can you give me a discount code?

If you’ve passed one or more HSK exams, you can enter our Hall of Heroes and get 15% off on any of our courses.

Do I need textbooks? Where do I get them?

Yes, you will need textbooks. Our course follows the HSK curriculum using the “HSK Standard Course by Jiang Liping”. You can find links to purchase these books in this page.

Where can I download the audio, answers, or transcript that comes with the textbook or workbook?

Links to these can be found:

* in our courses (in the intro section of each course)

* on the publishing’s website 

(See the video for instructions)

* from our Wiki page 

* Audio can be found in the CD attached to your book, or by scanning the QR code at the back of your book

Can I access the courses in China?

Web pages can be opened normally in China without VPN. Since the server is not in China, the speed may be slower when loading a page for the first time. Please patiently wait for up to one minute, the second load speed will be very fast. Video is provided by Wistia’s dedicated CDN network, so the loading speed of video is very fast. Browsers like Safari, Chrome or Firefox are recommended, while browsers like QQ, Baidu and UC are not recommended.

Can I download the videos?
Yes, you can download our videos and view them offline! Below every video lesson, on the bottom left of the video player, there’s a “download” button.
Can I pay with Wechat or Alipay?

If you prefer WeChat Pay or Alipay, you can add us by ID or by QR codes,  let us know (1) your email address and (2) the course(s) you want to enroll, then we will give you the RMB pricing (same amount as USD) and enrol you manually.

  • WeChat (longjiang2005bby)
  • Alipay (longjiang1309697)
What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Are you affiliated with the textbook publisher?

No, we are in no way affiliated with the publisher of the HSK Standard Course textbooks. The links we provide on our website are only affiliated with third party sellers.

What platform do you use for the course?

We use Teachable as our platform. More info here.

Do you charge VAT (Value Added Tax)?

VAT applies to any merchant selling a product or service (including digital products like an online course) to a customer based in Europe. So if you’re based in EU, we are required to charge VAT. All of our prices are VAT-inclusive.

We provide engaging and comprehensive video courses for serious Chinese learners at all levels, from HSK 1 to HSK 6.

OUR PURPOSE

We believe that the purpose of learning a language is to be able to accomplish tasks, or functions.  Following a standardized curriculum (HSK) and a practice-centered approach (with language partners), our video courses bring real learning results that equip students in the real Chinese-speaking world.

CONTACT

Ken Dai, co-founder
Location: Vancouver Canada
Email: ken@chinesezerotohero.com
Contact Form

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OUR PARTNER

Course hosting and transaction-handling are provided by Teachable.